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Privacy Policy

Last Updated: April 9, 2026

Welcome to the LunaMare AI corporate website ("we," "us," or "our"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

This policy is designed to comply with applicable privacy laws, including but not limited to the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, Personal Information Protection Law (PIPL) of China, PDPA (Singapore, Thailand, Malaysia), APPI (Japan), PIPA (South Korea), and other applicable regional data protection laws.

1. Information We Collect

We collect information to provide our corporate services and respond to your inquiries. The types of data we collect include:

1.1 Information You Provide

Contact Information: Name, email address, company name, job title, and phone number when you submit an inquiry or consultation request.
Business Information: Organisation size, area of interest, and project requirements you share through our contact forms.
Communication Content: Messages, feedback, and correspondence you send to us.

1.2 Information Automatically Collected

Device Information: Browser type, operating system, screen resolution, and language settings.
Usage Data: Pages visited, time spent on pages, referral source, and navigation paths.
Technical Data: IP address, approximate location based on IP address, and access timestamps.

2. Purpose of Collection & Use

We use your data for the following specific purposes:

Purpose	Description
Inquiry Response	To respond to your consultation requests, questions, and business inquiries.
Service Provision	To arrange demonstrations, prepare proposals, and deliver our AI solutions.
Website Improvement	To analyse usage patterns and improve our website experience and content.
Communication	To send you relevant updates about our services when you have opted in.
Security	To detect and prevent fraud, abuse, and security incidents.

3. Data Sharing & Third Parties

We do not sell your personal data. We may share your information with:

Service Providers: Cloud hosting providers and analytics services that assist in operating our website and services. They are bound by strict confidentiality agreements.
Legal Requirements: If required by law, court order, or government regulation in your jurisdiction.
Business Transfers: In connection with a merger, sale, or asset transfer.

4. International Data Transfers

Your information may be transferred to and processed in servers located outside your country of residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms required by local laws to protect your data.

5. Your Rights

Depending on your location, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate information.
Deletion: Request deletion of your personal data.
Withdraw Consent: Withdraw your consent to data processing at any time.
Data Portability: Request a copy of your personal data in a structured, machine-readable format.

To exercise these rights, please contact us at contact@lunamareai.com.

6. Data Security Measures

We employ robust technical and organisational security measures:

Transmission Security: All data exchanged with our website is encrypted using industry-standard TLS protocols.
Storage Security: Personal information is stored on secure cloud servers protected by AES-256 encryption at rest.
Access Control: Access to personal data is strictly restricted to authorised personnel on a need-to-know basis and is subject to multi-factor authentication (MFA).

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Inquiry Data: Retained for up to 12 months following the last interaction, unless an ongoing business relationship is established.
Analytics Data: Aggregated and anonymised data may be retained indefinitely for statistical purposes.

8. Cookies & Tracking Technologies

Our website may use essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. Any analytics tools used collect only anonymised, aggregated data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

LunaMare AI
Email: contact@lunamareai.com
Causeway Bay, Hong Kong