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Home / Cookie Policy

Cookie Policy

Learn how we use cookie technology to enhance your browsing experience

Contents

  • 1. What are Cookies
  • 2. Cookie Types
  • 3. Cookie Purposes
  • 4. Third-Party Cookies
  • 5. Cookie Management
  • 6. Browser Settings
  • 7. Other Tracking Technologies
  • 8. Policy Updates
  • 9. Contact Us

1. What are Cookies

1.1 Basic Definition

Cookies are small text files that are sent to your web browser and stored on your device when you visit a website. These files enable websites to recognize your device and remember your preferences and behavior.

1.2 How They Work

  • Storage: Cookies are downloaded to your device when you first visit our website
  • Identification: On subsequent visits, the website reads these cookies to identify you
  • Function: Cookies help websites provide personalized experiences and improve functionality
  • Duration: Different cookies have different lifespans, from session duration to several years

1.3 Cookies Do Not

  • Damage your computer or device
  • Directly identify your personal identity (unless you actively provide it)
  • Access other files on your device
  • Spread viruses or malware

2. Cookie Types

Essential Cookies

Required

Purpose: These cookies are essential for the website to function properly and cannot be disabled.

  • Maintain login status
  • Shopping cart functionality
  • Security authentication
  • Form data preservation
  • Language preference settings

Retention Period: Session duration or up to 1 year

Functional Cookies

Optional

Purpose: Remember your preference settings to provide enhanced personalized experiences.

  • Remember user preferences
  • Personalized content display
  • Chatbot settings
  • Video playback settings
  • Region and timezone settings

Retention Period: Up to 2 years

Analytics Cookies

Optional

Purpose: Help us understand website usage patterns to improve user experience.

  • Website traffic analysis
  • Page view statistics
  • User behavior tracking
  • Error monitoring
  • Performance optimization

Retention Period: Up to 26 months

Main Providers: Google Analytics, Adobe Analytics

Marketing Cookies

Optional

Purpose: Used to show you relevant advertisements and marketing content.

  • Personalized advertising
  • Cross-site tracking
  • Advertising effectiveness measurement
  • Retargeting advertisements
  • Social media integration

Retention Period: Up to 13 months

Main Providers: Google Ads, Facebook Pixel, LinkedIn

3. Cookie Purposes

3.1 Website Functionality

  • Authentication: Remember your login status to avoid repeated logins
  • Preference Storage: Remember your language, timezone, and other personal settings
  • Form Data: Save your input during form completion
  • Shopping Experience: Maintain shopping cart contents and checkout process

3.2 Performance Optimization

  • Load Balancing: Connect you to the most suitable server
  • Cache Management: Reduce page loading times
  • Error Tracking: Identify and fix technical issues
  • Content Optimization: Adjust content based on device type

3.3 Analysis and Improvement

  • Usage Statistics: Understand which pages are most popular
  • User Journey: Analyze user behavior paths on the website
  • Conversion Tracking: Measure achievement of business goals
  • A/B Testing: Compare effectiveness of different versions

3.4 Personalized Experience

  • Content Recommendations: Recommend relevant content based on interests
  • Interface Adjustments: Remember your display preferences
  • Service Customization: Provide services suited to your needs
  • Notification Settings: Send notifications according to your preferences

4. Third-Party Cookies

4.1 What are Third-Party Cookies

Third-party cookies are cookies set by domains other than our website. These typically come from external services we integrate, such as analytics tools, advertising platforms, or social media plugins.

4.2 Third-Party Services We Use

Google Services

  • Google Analytics: Website traffic analysis
  • Google Fonts: Web font services
  • reCAPTCHA: Security verification
View Google Privacy Policy

Font Services

  • Font Awesome: Icon font library
  • Google Fonts: Web font services

CDN Services

  • Cloudflare: Content delivery and security services
  • jsDelivr: Open source project CDN

4.3 Third-Party Cookie Control

  • We only work with trusted service providers
  • We regularly review third-party services' privacy policies
  • You can control third-party cookies through browser settings
  • Some third-party services provide their own opt-out mechanisms

5. Cookie Management

5.1 Cookie Consent

When you first visit our website, we will display a cookie banner explaining the types of cookies we use and requesting your consent.

  • Essential Cookies: Automatically enabled, no consent required
  • Functional Cookies: Require your explicit consent
  • Analytics Cookies: Require your explicit consent
  • Marketing Cookies: Require your explicit consent

5.2 Cookie Preference Center

Enable or disable cookies by category
View detailed descriptions of each cookie type
Change your preferences at any time
Save your preference settings

5.3 Consent Withdrawal

  • You can withdraw consent for non-essential cookies at any time
  • Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal
  • After withdrawal, we will stop setting relevant cookies
  • Already set cookies will be automatically deleted upon expiration

6. Browser Settings

6.1 Common Browser Settings

You can control cookies through your browser settings. Here are configuration guides for major browsers:

Google Chrome

  1. Click the three dots in the top right corner of the browser
  2. Select "Settings"
  3. Click "Privacy and security"
  4. Select "Cookies and other site data"
  5. Choose your preferred cookie settings

Mozilla Firefox

  1. Click the three lines in the top right corner of the browser
  2. Select "Preferences"
  3. Click "Privacy & Security" on the left
  4. Configure settings in the "Cookies and Site Data" section
  5. Choose your privacy protection level

Safari

  1. Select "Safari" in the menu bar
  2. Click "Preferences"
  3. Select the "Privacy" tab
  4. Configure settings in the "Cookies and website data" section
  5. Select "Manage Website Data" to view and delete

Microsoft Edge

  1. Click the three dots in the top right corner
  2. Select "Settings"
  3. Click "Cookies and site permissions"
  4. Select "Cookies and stored data"
  5. Adjust your cookie settings

6.2 Cookie Setting Options

  • Accept All Cookies: Allow all websites to set cookies
  • Block Third-Party Cookies: Only allow websites you directly visit to set cookies
  • Block All Cookies: Prohibit all cookies (may affect website functionality)
  • Exception Management: Set different cookie rules for specific websites

6.3 Impact Description

Effects of Disabling Cookies

Disabling certain cookies may affect website functionality, including:

  • Unable to maintain login status
  • Loss of personalized settings
  • Some features may not work properly
  • Need to repeatedly enter the same information

7. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies to improve your experience and analyze website usage.

7.1 Web Beacons

Web Beacons are small transparent images embedded in web pages or emails, used to track user behavior and measure content effectiveness.

  • Track email open rates
  • Measure advertising exposure
  • Analyze web browsing patterns
  • Collect usage statistics

7.2 Pixel Tags

Pixel Tags are 1x1 pixel transparent images, commonly used for advertising and analytics purposes.

  • Facebook Pixel for ad tracking
  • Google Analytics pixels for conversion tracking
  • LinkedIn Insight Tag for professional advertising
  • Custom pixels for specific analytics

7.3 Local Storage

Modern browsers support various local storage technologies that may store information similarly to cookies.

  • Local Storage: Persistent local data storage
  • Session Storage: Data storage during sessions
  • IndexedDB: Client-side database storage
  • Cache API: Network request and response caching

7.4 Fingerprinting Technology

Device fingerprinting identifies users by collecting device and browser characteristics. We only use this for security and fraud prevention purposes.

  • Screen resolution and color depth
  • Browser version and plugins
  • Time zone and language settings
  • Font and audio characteristics

8. Policy Updates

8.1 Update Notifications

  • We may periodically update this Cookie Policy
  • Significant changes will be communicated via website banners or email notifications
  • We recommend regularly reviewing the latest version
  • Continued use of the website constitutes acceptance of updates

8.2 Changes Taking Effect

  • Updated policies will take effect immediately upon publication
  • New cookie types will require fresh consent
  • You may update your cookie preferences at any time
  • Significant changes will provide a transition period

9. Contact Us

9.1 Cookie-Related Inquiries

If you have any questions about our cookie usage or need assistance, please contact us through the following methods:

Email: privacy@lunamareai.com

9.2 Technical Support

  • Cookie configuration assistance
  • Browser compatibility issues
  • Privacy settings guidance
  • Data protection consultation

9.3 Response Commitment

  • We will acknowledge receipt of your inquiry
  • Most inquiries will receive a complete response within 30 business days
  • Complex issues may require additional time; we will provide timely progress updates
  • Urgent privacy issues will be prioritized
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Intelligence, in Flow.
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