Terms of Service

1.1 Terms Acceptance

Welcome to the services provided by LunaMare AI. These Terms of Service ("Terms") constitute a legally binding agreement between you and LunaMare AI. By using our services, you agree to be bound by these Terms.

1.2 Scope of Application

These Terms apply to:

• LunaMare AI official website (lunamareai.com)
• All AI solutions and services we provide
• Related applications, APIs, and technology platforms
• Customer support and consulting services

1.3 Definitions

• "We," "LunaMare AI": Refers to LunaMare AI and its affiliated companies
• "You," "User": Refers to individuals or business entities using our services
• "Services": Refers to all products, services, websites, and applications we provide
• "Content": Refers to any information, data, text, images, etc., transmitted through the services

2.1 Service Scope

LunaMare AI provides the following services:

• Smart Life Services: Retail experience, cultural tourism, social interaction, home management, automotive life, food experience
• Smart Education Content: Educational technology, content creation, photography creation
• Consulting Services: AI strategy planning, technical implementation, system integration
• Technical Support: Deployment guidance, training services, continuous optimization

2.2 Service Standards

• We are committed to providing high-quality, stable and reliable services
• Providing multi-language support (Chinese, English)

2.3 Service Limitations

• Services may be temporarily interrupted due to technical maintenance, upgrades, or force majeure
• Some functions may require specific technical environments or conditions
• Service capacity and performance may be subject to reasonable limitations
• Some functions may require additional authorization or fees

3.1 Account Security

• You are responsible for maintaining the security and confidentiality of your account information
• You must not share account credentials with others or allow unauthorized access
• You should immediately notify us if you discover unauthorized use of your account
• You are responsible for all activities that occur under your account

3.2 Lawful Use

• You may only use the services for lawful business or personal purposes
• You must comply with all applicable laws, regulations, and industry standards
• You must not use the services for any illegal, harmful, or inappropriate purposes
• You must ensure that uploaded or provided data is accurate, complete, and lawful

3.3 Data Responsibility

• You bear full responsibility for all data provided to us
• You must ensure you have the necessary rights and authorization to use and process relevant data
• You must not upload files containing viruses, malicious code, or harmful content
• You should regularly back up important data; we are not responsible for data loss

When using our services, you must not engage in the following activities:

4.1 Technical Abuse

• Attempting to gain unauthorized access to our systems, networks, or data
• Reverse engineering, decompiling, or attempting to extract source code
• Interfering with or disrupting the normal operation of services
• Bypassing any security measures or access controls

4.2 Content Abuse

• Uploading or transmitting illegal, harmful, threatening, or offensive content
• Infringing on others' intellectual property, privacy rights, or other rights
• Distributing spam, malware, or other harmful content
• Impersonating others or misleadingly representing your relationship with us

4.3 Commercial Abuse

• Using services for competitive analysis or developing competing products
• Unauthorized resale, distribution, or commercialization of our services
• Large-scale automated access or "scraping" of our content
• Violating any applicable export control or sanctions laws

5.1 Our Rights

• We retain ownership of all intellectual property rights in our services
• Including but not limited to software, algorithms, trademarks, copyrights, and patents
• You receive only a limited license to use the services, not ownership
• You may not copy, modify, or create derivative works without written consent

5.2 Your Rights

• You retain ownership of the original content and data you provide
• By using our services, you grant us the necessary license to process your data
• This license is limited to the scope necessary for providing services
• We will not use your proprietary data for other purposes

5.3 Infringement Handling

• If you believe someone has infringed your intellectual property, please notify us promptly
• We will handle infringement complaints in accordance with applicable law
• For repeat infringers, we reserve the right to terminate services
• Malicious false complaints may result in legal liability

6.1 Privacy Policy & Disclaimer

Our Privacy Policy & Disclaimer details how we collect, use, and protect your personal information, as well as relevant disclaimer terms for service usage. The Privacy Policy & Disclaimer is an important component of these Terms of Service.

6.2 Data Protection

• We employ industry-standard security measures to protect your data
• We implement strict access controls and data encryption
• We conduct regular security audits and vulnerability assessments
• We comply with applicable data protection laws and regulations

6.3 Data Usage

• We use your data only to the extent necessary for providing services
• We do not sell or disclose your personal information to third parties
• We may use aggregated and anonymized data to improve services
• You may request to access, correct, or delete your personal data

7.1 Feature Updates

• We reserve the right to modify, update, or improve services at any time
• New features may require acceptance of additional terms or conditions
• We will strive to provide advance notice of significant changes
• Continued use of services indicates acceptance of relevant changes

7.2 Terms Modification

• We may modify these Terms of Service from time to time
• Significant modifications will be notified to users 30 days in advance
• Modified terms will be published on the website
• If you disagree with the modifications, you may terminate use of the services

7.3 Service Suspension

• We reserve the right to suspend or terminate part or all of the services
• We will provide reasonable advance notice for planned service termination
• Emergency situations may require immediate service suspension
• We will assist users with data migration or export

8.1 Service Disclaimer

Services are provided "as is" and we assume no responsibility for the following situations:

• Losses caused by service interruptions, delays, or technical failures
• Issues caused by third-party actions or system failures
• Force majeure events (natural disasters, wars, government actions, etc.)
• Consequences resulting from user violations of terms of use

8.2 Damage Limitation

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees you paid in the past 12 months
• We assume no liability for indirect, incidental, special, or punitive damages
• We are not responsible for lost profits, business interruption, or data loss
• This limitation applies to any theory of liability

8.3 Exceptions

The following situations are not subject to liability limitation clauses:

• Intentional misconduct or gross negligence
• Breach of confidentiality obligations
• Infringement of intellectual property
• Liability that law expressly prohibits excluding or limiting

9.1 User Indemnification

You agree to indemnify and hold us harmless from any losses, damages, liabilities, costs, and expenses arising from:

• Your violation of these Terms of Service or applicable laws
• Content or data you provide that infringes third-party rights
• Your negligence or intentional misconduct
• Unauthorized use of services or accounts

9.2 Indemnification Procedures

• We will promptly notify you of any indemnification claims
• You have the right to participate in defense and choose legal representation
• We will not settle any indemnification claims without your consent
• Both parties will cooperate in handling relevant legal proceedings

10.1 Termination Rights

• You may terminate use of our services at any time
• We may terminate your account or services for reasonable cause
• Serious violations of terms may result in immediate termination
• Termination does not affect already accrued rights and obligations

10.2 Termination Consequences

• Your service access privileges will be revoked
• Data and content in your account may be deleted
• Outstanding fees must still be settled
• Confidentiality obligations continue to be effective

10.3 Data Processing

• Reasonable time will be provided to export your data before termination
• Your personal information will be deleted except as required by law
• Aggregated and anonymized data may be retained
• Data in backup systems will be handled according to policy

11.1 Amicable Negotiation

• Both parties should first resolve disputes through amicable negotiation
• We commit to taking every complaint or dispute seriously
• We will respond within 15 days of receiving dispute notification
• Services may continue to be provided during negotiation

11.2 Mediation and Arbitration

• If negotiation fails, professional institution mediation may be sought
• Major disputes may be submitted to arbitration for resolution
• Arbitration should be conducted in Hong Kong under Hong Kong law
• Arbitration decisions are binding on both parties

11.3 Governing Courts

• If litigation is required, Hong Kong Special Administrative Region courts have jurisdiction
• Hong Kong Special Administrative Region law applies
• Conflict of laws principles do not apply
• The United Nations Convention on Contracts for the International Sale of Goods does not apply

12.1 Entire Agreement

• These Terms and the Privacy Policy & Disclaimer constitute the complete agreement
• They supersede all previous agreements and understandings
• Any modifications must be in written form
• Electronic acceptance has equal validity

12.2 Severability

• If any clause is deemed invalid, the remaining clauses remain valid
• Invalid clauses will be replaced by the closest valid clauses
• This does not affect the overall validity of the agreement

12.3 Force Majeure

• Force majeure events include natural disasters, wars, government actions, etc.
• No liability for inability to perform obligations due to force majeure
• Best efforts should be made to minimize the impact of force majeure events
• Prompt notification to the other party with relevant proof should be provided

12.4 Rights Reservation

• Failure to exercise any rights does not constitute waiver
• Single waiver does not affect future exercise of rights
• We reserve the right to pursue breach of contract liability
• These Terms do not create third-party beneficiary rights