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Terms of Service

Last Updated: April 9, 2026

Welcome to LunaMare AI. These Terms of Service ("Terms") govern your access to and use of the LunaMare AI corporate website and related services ("Service"), provided by LunaMare AI Limited ("we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Overview of Services

LunaMare AI provides enterprise AI solutions through this corporate website. The Service includes:

Information about our enterprise AI solutions and capabilities.
Means to request consultations and product demonstrations.
Access to company and solution documentation.

Enterprise Engagements:

Specific enterprise solutions, deployments, and service-level commitments are governed by separate agreements executed between LunaMare AI and the client organisation.

2. Use of the Website

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Service in any way that violates any applicable law or regulation.
Attempt to gain unauthorised access to any part of the Service, server, or systems connected to the Service.
Use any automated means to access or scrape content from the Service without our prior written consent.
Transmit any viruses, malware, or other harmful code through the Service.
Interfere with or disrupt the integrity or performance of the Service.

3. Consultation Requests & Communications

When you submit a consultation request or contact form through the Service:

Accuracy: You agree to provide accurate and complete information.
Authority: You represent that you have the authority to act on behalf of the organisation you represent.
No Obligation: Submitting a request does not create a contractual obligation on either party. Enterprise engagements require separate written agreements.

4. Intellectual Property

The Service and its original content, features, design, and functionality are and will remain the exclusive property of LunaMare AI Limited and its licensors.

Trademarks: "LunaMare AI," the LunaMare AI logo, and all related names, logos, product and service names, designs, and slogans are trademarks of LunaMare AI Limited.
Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the Service without our prior written consent.
Limited Licence: We grant you a limited, non-exclusive, non-transferable licence to access and view the content on the Service for your personal or internal business evaluation purposes only.

5. AI Technology & Demonstrations

LunaMare AI utilises artificial intelligence technology in our enterprise solutions. Regarding information presented on this website:

Illustrative Content: Descriptions, case studies, and demonstrations on this website are provided for informational and illustrative purposes. Actual results may vary based on implementation specifics.
No Performance Guarantee: While we strive for accuracy, general information on the website does not constitute a performance guarantee. Specific commitments are defined in enterprise agreements.

6. Privacy

Your use of the Service is also governed by our Privacy Policy. Enterprise consultations and pre-contractual discussions are subject to our Enterprise Privacy & Confidentiality Agreement.

7. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties, whether express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

8. Limitation of Liability

To the maximum extent permitted by law, LunaMare AI Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of the Service, including but not limited to:

Loss of profits, data, or business opportunities.
Errors, interruptions, or delays in the Service.
Any decisions made based on information presented on the Service.

9. Indemnification

You agree to indemnify and hold harmless LunaMare AI Limited, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

10. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by LunaMare AI. We assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Governing Law

These Terms shall be governed by the laws of the Hong Kong Special Administrative Region (SAR), without regard to its conflict of law provisions.

Dispute Resolution:

Any dispute arising under these Terms shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Hong Kong SAR. If you are located in a jurisdiction with mandatory consumer protection laws, those provisions apply to the extent they override these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will post updated Terms on this page with a revised effective date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at:

LunaMare AI Limited
Email: contact@lunamareai.com
Causeway Bay, Hong Kong